Privacy Policy

Effective Date: November 1, 2025

DIGIGEN LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your information when you visit our website or use our services, including the AI Receptionist platform.

If you have any questions, contact us at [email protected].


1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, business name.

  • Billing Information: Credit card details, billing address (processed through third-party payment processors).

  • Call & Message Data: Transcripts, caller IDs, and call metadata collected by the AI Receptionist during service.

  • Usage Data: Browser type, pages visited, time on site, and referring URLs (collected via cookies or analytics tools).

  • Account Information: Login credentials and plan selection details.


2. How We Use Your Information

We use the collected information to:

  • Provide and manage the AI Receptionist service.

  • Customize your AI script and integrations.

  • Process payments and manage billing.

  • Send service-related updates and support communications.

  • Analyze performance to improve the service.

  • Comply with legal and regulatory requirements.

We do not sell or rent your personal data.


3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party platforms for billing, analytics, and communication (e.g., Stripe, Google Workspace).

  • Legal Authorities: If required by law or to protect our rights, users, or systems.

  • Internal Personnel: For support, training, or quality assurance.

We require all third-party vendors to comply with data protection standards.


4. Call and Data Security

All AI call data is encrypted in transit and at rest using industry-standard protocols. We implement access controls to limit internal access to client data. However, no system is 100% secure, and we cannot guarantee absolute data security.


5. Cookies and Analytics

Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to understand user behavior and improve our content and marketing efforts. You can control cookie settings via your browser.


6. Data Retention

We retain call logs, account data, and analytics information as long as needed to provide the service and comply with legal obligations. You may request deletion of your data by contacting us at [email protected].


7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw consent for marketing emails (via unsubscribe link).

  • Request data portability or processing restrictions where applicable.

We respond to all data rights requests within 30 days.


8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.


9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal obligations. When we do, we’ll update the effective date at the top. Continued use of the service after changes constitutes acceptance of the updated policy.


10. Contact Us

DIGIGEN LLC
Palm Beach, Florida
📧 [email protected]